The headings used in the Terms and Conditions are for convenience only and shall not limit or otherwise affect the content of the Terms and Conditions set forth herein.
TERMS AND CONDITIONS
CASA TO, S.A.P.I. DE C.V., is a company legally constituted under Mexican law, owner of the registered trademark “CASA TO”, with domicile in Morelos s/n, Brisas de Zicatela, 70934 Puerto Escondido, Oaxaca, Mexico; being the owner and operator of the Web Site: https://casato.mx/;
in which the Hospitality Services are offered and, if applicable, the reservation engine to contract the Hospitality Services provided directly by Casa TO.
Definitions. –
“Casa TO”: Is the legal entity named CASA TO, S.A.P.I. DE C.V., which offers hospitality services under the registered trademark “Casa To”.
“User”: Is the Individual or Legal Entity that navigates in the Web Site consulting the Hospitality Services offered directly by Casa To.
“Client”: The Individual or Legal Entity that contracts the Hospitality Services offered directly by Casa TO or through authorized external reservation sites.
“Website”: Website: https://casato.mx/; in which the Hospitality Services are offered and, if applicable, the reservation engine to contract the Hospitality Services provided directly by Casa TO.
“Confirmation Code”: Confirmation number, which is obtained upon completion of the hotel room reservation through the Website.
CLAUSE ONE - RATES
The Rates published on the Casa TO Web Site are per night of stay and are subject to change without prior notice until the room reservation is confirmed. Likewise, promotional or special rates are valid only when booking on the Web Site.
The published prices may be paid in currencies other than local currency, for which purpose the amount of the conversion resulting on the date of payment of the reservation will be taken into consideration.
At the time of payment of the reservation, the system will show the rate that includes VAT and tourist taxes, as well as the charges for the services duly rendered, so that this integrated amount is considered as the Total Gross Payment.
CLAUSE TWO - RESERVATIONS
Casa TO, requires reservations prior to arrival, which can be processed online at the Website or by calling directly to +52564157 7458 Likewise, there is the possibility of booking through authorized external reservation sites. If so, the Client will be subject to the terms and conditions of such web pages, as well as their respective privacy notice, releasing Casa TO from any responsibility whatsoever.
Reservations are considered confirmed only with the Guarantee Deposit, which consists of the gross total fee, which may automatically expire if the Client does not show up at the hotel until 4:00 p.m. on the day of the reservation, in which case Casa TO may immediately provide the reserved room to any other Client without the Client who made the reservation being able to claim any compensation from Casa TO.
Reservation inquiries are not automatically settled, but individually with a response within 2 business days.
The Client accepts that, at the moment of requesting the reservation of a room, it is subject to availability, in the understanding that in order for the room to be considered reserved Casa TO will provide the Client with a Confirmation Code, which the Client must keep at all times, once the necessary data has been completed and the Gross Total has been settled.
The Client is informed that, room reservations at Casa TO that are made through authorized external reservation sites imply the issuance of a reservation code different from the one issued directly by Casa TO, although it is equally valid.
Room reservation requests made directly to Casa TO or through authorized external reservation sites are not binding and do not obligate Casa TO to enter into a contract with the Customer. Casa TO always has the right to refuse to enter into a contract and provide a room at its sole and discretionary discretion.
CLAUSE THREE - HOTEL + FLIGHT RESERVATIONS
Casa TO is only responsible for your accommodation booking. Any communication related to your flights should be addressed to the airline that has provided you with such service.
CLAUSE FOUR- CHECK-IN/CHECK-OUT
The client accepts that the:
Check-in or check-in time is 3:00 p.m.
Check-out or departure time is at 11:00 a.m. at the latest.
Departures after 11:00 a.m. will be subject to a charge of $1,000.00 M.N. (One thousand pesos 00/100 National Currency) per room, whichever room has been selected.
CLAUSE FIVE. - DEPOSIT GUARANTEE
A deposit equivalent to the total amount of nights of stay is required, which will be charged at the time of booking at the respective rate.
Promotional or special offer reservations are subject to a Full Deposit Guarantee.
At check-in, a photo ID issued by the government of the country of origin and a credit card or cash deposit are required to cover additional charges.
CLAUSE SIX - PAYMENTS
CLAUSE SIX - PAYMENTS
A credit/debit card or, if applicable, a credit/debit card linked to a “PayPal” account is required to make the payment of the reservation for the amount of the total gross rate.
Payments must be channeled to Casa TO, S.A.P.I DE C.V.
In order to make the payment for the reservation, the Client must provide through the Web Site, the following information: credit/debit card number, Validation or Verification Value Code, name of the card holder and address related to the card. Therefore, the Client authorizes Casa TO to validate the card data provided during the transaction and expressly confirms to know and accept the present terms and conditions, as well as the Privacy Notice.
A Deposit Guarantee (gross rate, which includes the room, VAT and service fee) is required at the time of confirming your reservation.
Casa To, reserves the right to cancel at any time the Tourist’s reservation, even if it is confirmed, if the payment is not reflected within a term of 48 hours.
The Client, when reserving the room, accepts the terms and conditions of the contract, as well as the cancellation policies that apply according to the selected rate.
SEVENTH CLAUSE - CHANGES, CANCELLATIONS AND NO-SHOW POLICY
In case you wish to make a change to any reservation, it will be subject to room availability and rate re-quote.
Any reservation cancelled or modified during the 13 days or less prior to arrival, will generate a penalty of one night plus taxes and services.
Casa TO reserves the right to charge your credit/debit card the respective cancellation fee.
Cancellation policies apply according to the selected rate.
CLAUSE EIGHT - HOTEL SERVICES
Some of the services within Casa TO are free of charge while others require a fee. Please confirm when booking which services cost extra or contact us in order to avoid any confusion.
Casa TO is not and will not be liable for any loss or damage to property owned by or in the custody of the Client or its clients, employees, agents or contractors or outside vendors.
CLAUSE NINE - RESTRICTIONS
Casa TO is a Hotel for guests over 18 years old.
The following are not allowed in the Hotel:
Pets or livestock. With the exception of assistance dogs.
Pillows, sheets, comforters or other bedding.
Electrical appliances and/or heating and/or cooking equipment.
Casa TO reserves the right to remove and/or confiscate any of the aforementioned items if found inside any room immediately without prior notice and to charge you for the costs incurred in taking such action. In turn, the introduction by the Client of animals into the hotel will allow Casa TO to immediately terminate the contract with the Client and force the Client to leave the hotel without any refund of the values paid for the room in the contracted period of stay.
CLAUSE TEN. - GUEST BEHAVIOR
Guest(s) are expected at all times to behave in an orderly and acceptable manner at all times and not to disturb the enjoyment of other Guests. We reserve the right to immediately terminate your booking and the booking of members of your party should we (acting reasonably) come to regard your conduct as a breach of this clause.
Conduct that we reasonably consider inappropriate includes, but is not limited to:
Inappropriate noise levels or disturbances.
Drunkenness and/or unruly behavior.
Any behavior that appears offensive to other Guests or collaborators.
Physical or verbal violence with hotel staff and other guests.
We will at all times act in the most reasonable manner in making any determination under this clause.
We will at all times act in the most reasonable manner in making any determination under this clause.
In the event that we cancel your reservation, you will be required to vacate your accommodation immediately, without any right to a refund. You will also be liable for any damage or loss caused by you or a member of your party. Payment in full for any damage or loss must be paid prior to your departure. If you are unable to make payment, you will be liable for the satisfaction of any claims (including legal costs) subsequently made against us as a result of your actions together with all expenses we incur in pursuing any claim against you.
Our obligations to you end when the reservation is terminated. We will have no obligation to reimburse you for lost accommodation and are not liable for any expenses or costs incurred as a result of termination.
CLAUSE ELEVEN - REGULATIONS AND CONDITIONS OF TOURIST SERVICES:
The Client is obliged to comply with and respect the regulations and service conditions established in accordance with the contracted room reservation, however Casa TO may inform the Client of new guidelines.
CLAUSE TWELFTH - PRIVACY NOTICE:
According to the Federal Law of Protection of Personal Data in Possession of Individuals, Casa TO, is responsible for the collection, use and protection of your personal data collected, the use given to them and their protection. In case you do not want your personal data to be processed for the additional purposes, you may express it by sending an e-mail to reservations@casato.mx. It is reported that no transfers will be made that require your consent, except those that are necessary to meet information requirements of a competent authority, duly grounded and motivated.
CLAUSE THIRTEENTH - ACCEPTANCE OF TERMS AND CONDITIONS:
The Tourist expressly declares to accept the Terms and Conditions specified above, which constitute the total and complete agreement between the parties in relation to the tourist services contracted, and shall not be amended or modified.